Refund Policy | Karma Jewelry

At KARMA JEWELRY, we strive for excellence in our products and customer service. Your satisfaction is our priority. This Refund and Cancellation Policy outlines our commitments to you regarding your purchases.

1. Return Policy

1.1 Return Eligibility

- Customers may return items within **30 days** of the order date.

- To be eligible for a return, items must be in **new and unused** condition, with original packaging, tags, and documentation intact.

- Please note that **personalized jewelry** and **earrings** cannot be returned due to hygiene reasons, unless defective.

1.2 Return Process

To initiate a return, please follow these steps:

1. **Contact Us:** Reach out to our Customer Service Team at [contact@karma-jewelry.com](mailto:contact@karma-jewelry.com) to request a Return Authorization.

2. **Prepare Your Return:** Package the item securely in its original packaging, including all accompanying materials.

3. **Ship the Item:** Use a reliable shipping method to send your return to the address provided by our Customer Service Team. We recommend using a trackable shipping service.

1.3 Refund Processing

- Once we receive your returned item, our team will inspect it and notify you regarding the status of your refund.

- Approved refunds will be processed to the original payment method within **5-10 business days**.

- Please note that original shipping charges are non-refundable, and you will be responsible for return shipping costs.

2. Exchange Policy

2.1 Eligibility for Exchanges

Customers may exchange items that are damaged or defective for the same item or a different item of equal value, provided the request is made within **30 days** of receipt.

2.2 Exchange Process

1. **Contact Us:** Notify our Customer Service Team at contact@karma-jewelry.com regarding the damaged or defective item.

2. **Return the Item:** Follow the return process outlined above to send us the defective item.

3. **Receive Your Exchange:** We will expedite the replacement shipment at no additional cost once we receive your returned product.

3. Cancellation Policy

3.1 Order Cancellation

You may cancel your order within **24 hours** of placing it for a full refund. Cancellations requested after this period will require the return of the item once received.

3.2 How to Cancel an Order

1. **Contact Us:** Email our Customer Service Team at contact@karma-jewelry.com with your order details and cancellation request.

2. If your order has already been processed, please follow the return process outlined above.

4. Incorrect or Damaged Items

In the event that you receive an incorrect or damaged item, please contact us within **48 hours** of delivery. We will resolve the issue promptly through replacement or refund.